Comments for Grandview Consulting http://www.grandviewconsulting.com Professional Communications, Planning and Marketing Services Tue, 27 Jul 2010 15:51:23 +0000 hourly 1 http://wordpress.org/?v=3.0 Comment on Office technology as appliances by Andrew http://www.grandviewconsulting.com/2010/07/26/office-technology-as-appliances/comment-page-1/#comment-7 Andrew Tue, 27 Jul 2010 15:51:23 +0000 http://www.grandviewconsulting.com/?p=32#comment-7 This could very well be the clearest and most effective professional and spiritual mantra one could have. It seems all things that are designed can be poorly used and applied to deviate from their essential, intended purpose. Very thoughtful post. I often feel that the social media environment, in practice, is more "In the Way" - more Me than You. This could very well be the clearest and most effective professional and spiritual mantra one could have. It seems all things that are designed can be poorly used and applied to deviate from their essential, intended purpose. Very thoughtful post. I often feel that the social media environment, in practice, is more “In the Way” – more Me than You.

]]> Comment on Creating memorable service experiences by Russel Lolacher http://www.grandviewconsulting.com/2010/07/05/creating-memorable-service-experiences/comment-page-1/#comment-2 Russel Lolacher Fri, 09 Jul 2010 01:06:24 +0000 http://www.grandviewconsulting.com/?p=25#comment-2 Hi Lorne, Congratulations on your inaugural Grandview Consulting blog. When it comes to small business, I've found lately that they seem to be "going through the motions" rather than standing out with customer service above the big box stores. The larger companies have procedure and training in place to provide a certain level of service (most anyway) but the smaller ones, since they do usually cost more, have to take that "above and beyond" step. I'm happy to see Ed Williams taking that move forward. Says a lot about his brand. Also, welcome to the world of customer service blogging. I've been at it for about a year and it rewarding, disappointing, shocking and impressive. Check The Upsell blog at: http://theupsell.com Hi Lorne,
Congratulations on your inaugural Grandview Consulting blog. When it comes to small business, I’ve found lately that they seem to be “going through the motions” rather than standing out with customer service above the big box stores. The larger companies have procedure and training in place to provide a certain level of service (most anyway) but the smaller ones, since they do usually cost more, have to take that “above and beyond” step. I’m happy to see Ed Williams taking that move forward. Says a lot about his brand.
Also, welcome to the world of customer service blogging. I’ve been at it for about a year and it rewarding, disappointing, shocking and impressive.

Check The Upsell blog at: http://theupsell.com

]]>